Bitcoin Suisse (Europe) AG provides services in connection with crypto assets and related investment products. These General Terms and Conditions (GTC) govern the business relationship between You (Client) and Bitcoin Suisse (Europe) AG, unless otherwise agreed individually between the Client and BTCS (Business Relationship).

The Bitcoin Suisse Group, including any of its group companies (BTCS, We, Us), maintains various websites and mobile applications to communicate with clients, website visitors, and the general public (You) and to provide clients with the means to interact with BTCS when they request services and products from Us (together the BTCS Online Platforms).

Data protection and data security are important to the Bitcoin Suisse Group. This Privacy Notice applies when Personal Data that concern you (hereinafter “you” and “your”) is processed by a Group Entity as defined in Section 18 (individually referred to as “BTCS”; “we”; “our”; “us”). We process your Personal Data responsibly.

In accordance with Article 4 of the Liechtenstein Consumer Protection Act (Konsumentenschutzgesetz, KSchG) and Section 24 of the General Terms and Conditions of Bitcoin Suisse (Europe) AG (GTC EU), clients who are “consumers” within the meaning of the KschG have a right to withdraw from all or part of the Business Relationship without giving any reason within 14 days since conclusion of the agreement, receipt of goods, or receipt of this information (whichever is later).

These Staking Terms and Conditions (“Staking Terms”), the GTC, the PoS blockchain protocol-specific Staking Terms Annex (individually an “Annex”, collectively the “Annexes”) and the brochure “Special Risks of Digital Assets” shall govern the rights and obligations between the Client and BTCS (individually a “Party”, collectively the “Parties”) in connection with the Staking Services, and together constitute the Staking Services agreement between the Parties (“Staking Agreement”).

This Custody Policy Summary (the Summary) describes the measures that Bitcoin Suisse (Europe) AG (BTCS EU, We, Us, or Our) adopts to safeguard the Crypto Assets that belong to clients (Client, You, or Your).

This Regulatory Notice provides mandatory information about Bitcoin Suisse (Europe) AG (the “Company”) in its capacity as an authorized crypto-asset service provider, published in accordance with Regulation (EU) 2023/1114 (MiCAR) and its Liechtenstein implementing legislation. It is addressed to clients, prospective clients and the public.

When You interact or intend to interact with us, we would like to clarify certain things that are important to us. To that end, we have prepared the following information for you. You are advised to read them carefully. In case You have questions, do not hesitate to contact us.

Bitcoin Suisse (Europe) AG is committed to handling complaints fairly, consistently, and in a timely manner. If you wish to submit a complaint regarding our products or services, please complete the form. Your complaint will be reviewed and processed in accordance with our Complaints Handling Procedure and applicable regulatory requirements.

Bitcoin Suisse (Europe) AG (hereinafter “BTCS”) strives to offer customers first-class support and a great client experience, especially regarding services provided through our systems. The aim is to provide a fast, convenient and reliable service that follows applicable laws and internal guidelines.

Our best execution policy clearly stipulates the execution factors we consider and how we prioritize orders to achieve the best outcome for our clients. Our smart order router integrates with over 12 venues to ensure that your trade is reliably executed in a timely manner for the best possible price. For added reassurance, Bitcoin Suisse conducts comprehensive weekly due diligence on all our trading venues.

This risk brochure provides clients (Client, You or Your) with an overview of the risks associated with Crypto Assets and services related to such assets, including financial and non-financial risks (Brochure).