Security & Custody at BTCS (Middle East) Ltd.
BTCS (Middle East) Ltd. provides institutional-grade custody built on independently certified virtual asset infrastructure. The custody framework is designed to provide maximum protection at every layer, from cryptographic key management to operational governance.
Custody Security
The custody framework is designed to provide maximum protection at every layer, from cryptographic key management to operational governance.
Better protection
The custody infrastructure holds SOC 2 Type II, CCSS Level III, and ISO 27001/27017/27018 certifications, with regular penetration testing conducted by Compass Security and NCC Group.
Better segregation
Clients assets are stored separately from company assets, held primarily offline in cold storage
Better governance
A rigorous Transaction Authorization Policy requires multi-level approvals for every movement of funds. No single individual can unilaterally initiate or authorize a transaction.
Better screening
Every deposit is thoroughly screened to safeguard against illicit activity and maintain the integrity of our platform.
Account Security
BTCS (Middle East) Ltd. applies strict physical, technical, and procedural security standards to protect your account.
Two-factor authentication (2FA).
All account access requires two-factor authentication via a mobile authenticator application, providing an additional layer of protection beyond your login credentials.
Withdrawal protections.
All asset withdrawals require two-factor authentication along with email address confirmation, ensuring that no unauthorized transfer can be executed.
Secure communication.
All communication between BTCS (Middle East) Ltd. and its clients is conducted through verified, secure channels. We will never ask you for your passwords over a call, email, or social media channel.
Fraud Prevention
Please be aware of the following threats and how to protect yourself. BTCS (Middle East) Ltd. communicates with clients exclusively through secured channels. Our official contact details are listed on the Contact Us page of this website. Any communication claiming to be from BTCS (Middle East) Ltd. that does not originate from these channels should be treated with caution and reported to our team.
BTCS (Middle East) Ltd. will never offer sales, investments, or money requests via social media. If you receive such messages, verify the identity of the sender by contacting us directly. Report suspicious accounts or messages to our team immediately.
Be cautious of unsolicited calls, messages, or emails requesting personal information, account details, or urgent action. Legitimate communications from BTCS (Middle East) Ltd. will never pressure you to act immediately or share confidential credentials.
Personal Service, Every Step
Our team of native experts are here to provide you with the tools, insights and service you need. BTCS (Middle East) Ltd. communicates with clients exclusively through secured channels. Our official contact details are listed on the Contact Us page of this website. Any communication claiming to be from BTCS (Middle East) Ltd. that does not originate from these channels should be treated with caution and reported to our team.
Opening hours
Customer Service & General Enquiries
Monday to Friday: 9AM to 6PM GST
Trading Order Service Hours
Monday to Friday: 9AM to 6PM GST
Complaint Handling
complaints.uae@bitcoinsuisse.com
Data Protection
dataprotection@bitcoinsuisse.com
Call us from the UAE and abroad
